From Monday 19th July we will be following government guidance whilst still continuing to social distance.

Face masks will not be compulsory although we will be actively encouraging guests to wear them in any confined or busy spaces and also particularly when near exposed food areas. Please do remember to pack your facemask in your suitcase!

Hand sanitiser will still be widely available for guest and staff use and cleaning procedures will stay as they are using specialised chemicals.

We will continue to work on the basis of table service only to avoid any gathering at the bar (unless you are ordering a takeout drink from the bar hatch for the beach). Our evening meals will continue to be residents only, we will not be serving any lunches at present, however the bar will be open from 12 everyday serving drinks inside and outside to everyone.

Please remember to keep your distance, some people will be more comfortable with the new guidance than others so please respect everyone’s individual choice.

We would still like to highlight the important message that if you are displaying any COVID 19 symptoms please do not come to the hotel, stay at home.  Please call to re-book, free of charge.

Summer 2021

Due to exceptional demand, the extra pressures of the continuing pandemic and the re-alignment within the UK hospitality industry, like many other local businesses,  we are carefully managing our offering and our opening times to best serve both our customers and our team.

South Sands is OPEN to non-residents for DRINKS as normal but our food service will be restricted this summer.

LUNCH SERVICE
** Please note South Sands at present is closed entirely for LUNCH and AFTERNOON TEA. **

DINNER SERVICE
Please note we are CLOSED TO NON-RESIDENTS for DINNER. Resident dinner service is 17:30-21:00.

** Please note South Sands is closed for DINNER on Sunday 1st August. **

Thank you for your understanding. It is in everyone’s interest that we all contribute to building a more sustainable long term UK hospitality industry.

South Sands Hotel – Pandemic Safety Action Plan

Your entire guest’s journey has been traced and all points considered in great depth, to ensure the utmost safety and reassurance for your stay.

Pre Stay

• A pre arrival email will be sent to all guests.
• Our reservations team are on hand on the phone and via email for any questions prior to arrival. 
• If you are displaying any COVID 19 symptoms please do not come to the hotel, stay at home.  Please call to re-book free of charge. Call 111 for further guidance or www.111.nhs.uk/covid-19 
• Bring a face covering or mask, as wearing face coverings/masks is mandatory in public areas.
• Making payments during your stay should all be done by contactless, if possible. 

Arrival

• A check-in time from 16:00 is now in place to allow extra cleaning time. 
• The car park barrier access panel and Tesla charging points will be frequently sanitised, please press the ‘call’ button on arrival to alert the team you are here.
• We are advised not to assist with luggage or opening of any doors so please do come prepared for this.
• Hand sanitising stations available around the hotel public areas

Check In

• Maps available on request, taxi list and room instructions are available in the bedrooms
• Unfortunately we cannot store luggage prior to check in or after check-out.

Public Areas

• Encourage social distancing around the hotel.
• Enhanced cleaning and sanitising of high contact points in all the public areas. New chemicals have been sourced to ensure the highest of levels.
• Encourage guests to use bedroom facilities
• All stand alone marketing has been removed to avoid contamination. Artwork is still displayed, please avoid touching it.
• As many doors as possible will be pinned open during daylight hours.

Bedrooms

• Bedrooms will be ‘sealed’ once they have been deep cleaned and properly ventilated, for guest arrival to ensure no contamination.
• Where possible bedrooms will have been left ‘out of service’ for 72 hours before use for guests.
• For staying guests, the housekeeping team will only be cleaned on request, extra or replacement towels, sheets, toiletries on request only.
• Hand sanitiser provided in rooms
• Bedrooms to have a minimum of amenities such as: magazines; blankets; spare pillows etc have removed
• For any extra amenities guests require these must be requested specifically.

Covid-19

• If you are displaying any COVID 19 symptoms at any time during your stay, please return home.  You will not be charged for any remaining nights.  Call 111 for further guidance or www.111.nhs.uk/covid-1

Our Team 

• All staff have received comprehensive COVID-19 staff induction to explain how to interact and deliver service in line with the latest government guidance, to include reading the COVID-19 risk assessment, social distancing requirements.
• All staff will be temperature checked and certify that they are healthy and fit to work (signing disclaimers) before each shift. Any staff member showing any symptoms will be immediately sent home and told to self isolate for 7 days prior to returning to work.
• All uniforms to only be worn in the work environment. Change on arrival and departure in the designated area. The hotel will be cleaning key staff uniforms on site.
• Appropriate PPE Equipment is provided
• Increased handwashing to every 30 minutes and hand sanitiser available throughout the hotel.
• Staff have been trained across departments to minimise extra footfall.

Restaurant and Bar

• Tables will be at least 1m apart to ensure social distancing.
• Staff will ensure that tables and chairs are thoroughly sanitised in between guest use
• All restaurant reservations must be booked in advance
• Table service only

Check Out

• Our receptionists can take payment over the phone at the end of your stay, if it is preferred.

FOR FURTHER INFORMATION:

Safety guidelines during Covid-19 can be found here: https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19

Call 111 for further guidance or www.111.nhs.uk/covid-19

HSE COVID 19 enquiries phone: 0300 790 6787 Mon – Fri 08:30-17:30