Autumn 2021

South Sands is OPEN to non-residents for DRINKS all day from 12:00pm.

LUNCH SERVICE
We are open for a Light Lunch service with hot food from 12:00 to 15:00. Walk-Ins only, no booking required.
Sandwiches are available from 12:00 to 17:30.

Please note on some days, due to staff and supply shortages, we might not be able to offer lunch service.

AFTERNOON TEA SERVICE
At the moment, we are not offering Afternoon Tea or Cream Tea. We will update this section with any changes.

DINNER SERVICE
We are open for Dinner service from 17:30 to 21:00.
Dinner bookings required, please book via email to enquiries@southsands.com or by phone to 01548 845 900.

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We are proud to announce a new partnership with Salcombe RNLI as our charity of choice.

South Sands Hotel Supports Salcombe RNLI

Situated alongside Salcombe’s original lifeboat station at South Sands, the South Sands Hotel is proud to continue supporting Salcombe RNLI through a new partnership. Past support has included a very successful charity dinner held in November 2018 in celebration of Salcombe Lifeboat Station’s 150th anniversary and they are now launching a longer-term working partnership.

Guests at the hotel, visitors and staff all enjoy a wide range of marine activities which, without the support of the local RNLI team, would not be as safe to undertake. The aim of this new partnership will not only be to raise money for the RNLI but will also raise awareness of key safety issues; for example, the danger of ‘cold water shock’, that many of us may not be aware of until too late.

More people are taking to the water for their holiday, swapping their usual holiday abroad for a beach, boat, and seaside holiday in our own tropical Salcombe climate. Many are trying activities for the first time, creating a pressing need for safety education and advice, all of which is readily available thanks to the local presence of Salcombe RNLI, and its constant readiness to save lives at sea.

Lifeboat Operations Manager, Andrew Arthur said, “A huge thank you goes to the South Sands Hotel for their support, which will go a very long way in helping everyone to stay safe, spread the word and ensure that we can continue our vital role”.

Pictured.

Freya Pearce, General Manager, South Sands Hotel with Mr Mark Dowie, RNLI Chief Executive.

South Sands Employees, wearing RNLI supportive uniforms.

From Monday 19th July we will be following government guidance whilst still continuing to social distance.

Face masks will not be compulsory although we will be actively encouraging guests to wear them in any confined or busy spaces and also particularly when near exposed food areas. Please do remember to pack your facemask in your suitcase!

Hand sanitiser will still be widely available for guest and staff use and cleaning procedures will stay as they are using specialised chemicals.

We will continue to work on the basis of table service only to avoid any gathering at the bar (unless you are ordering a takeout drink from the bar hatch for the beach). The bar will be open from 12 everyday serving drinks inside and outside to everyone.

Please remember to keep your distance, some people will be more comfortable with the new guidance than others so please respect everyone’s individual choice.

We would still like to highlight the important message that if you are displaying any COVID 19 symptoms please do not come to the hotel, stay at home. Please call to re-book, free of charge.

South Sands Hotel – Pandemic Safety Action Plan

Your entire guest’s journey has been traced and all points considered in great depth, to ensure the utmost safety and reassurance for your stay.

Pre Stay

• A pre arrival email will be sent to all guests.
• Our reservations team are on hand on the phone and via email for any questions prior to arrival. 
• If you are displaying any COVID 19 symptoms please do not come to the hotel, stay at home.  Please call to re-book free of charge. Call 111 for further guidance or www.111.nhs.uk/covid-19 
• Bring a face covering or mask, as wearing face coverings/masks is mandatory in public areas.
• Making payments during your stay should all be done by contactless, if possible. 

Arrival

• A check-in time from 16:00 is now in place to allow extra cleaning time. 
• The car park barrier access panel and Tesla charging points will be frequently sanitised, please press the ‘call’ button on arrival to alert the team you are here.
• We are advised not to assist with luggage or opening of any doors so please do come prepared for this.
• Hand sanitising stations available around the hotel public areas

Check In

• Maps available on request, taxi list and room instructions are available in the bedrooms
• Unfortunately we cannot store luggage prior to check in or after check-out.

Public Areas

• Encourage social distancing around the hotel.
• Enhanced cleaning and sanitising of high contact points in all the public areas. New chemicals have been sourced to ensure the highest of levels.
• Encourage guests to use bedroom facilities
• All stand alone marketing has been removed to avoid contamination. Artwork is still displayed, please avoid touching it.
• As many doors as possible will be pinned open during daylight hours.

Bedrooms

• Bedrooms will be ‘sealed’ once they have been deep cleaned and properly ventilated, for guest arrival to ensure no contamination.
• Where possible bedrooms will have been left ‘out of service’ for 72 hours before use for guests.
• For staying guests, the housekeeping team will only be cleaned on request, extra or replacement towels, sheets, toiletries on request only.
• Hand sanitiser provided in rooms
• Bedrooms to have a minimum of amenities such as: magazines; blankets; spare pillows etc have removed
• For any extra amenities guests require these must be requested specifically.

Covid-19

• If you are displaying any COVID 19 symptoms at any time during your stay, please return home.  You will not be charged for any remaining nights.  Call 111 for further guidance or www.111.nhs.uk/covid-1

Our Team 

• All staff have received comprehensive COVID-19 staff induction to explain how to interact and deliver service in line with the latest government guidance, to include reading the COVID-19 risk assessment, social distancing requirements.
• All staff will be temperature checked and certify that they are healthy and fit to work (signing disclaimers) before each shift. Any staff member showing any symptoms will be immediately sent home and told to self isolate for 7 days prior to returning to work.
• All uniforms to only be worn in the work environment. Change on arrival and departure in the designated area. The hotel will be cleaning key staff uniforms on site.
• Appropriate PPE Equipment is provided
• Increased handwashing to every 30 minutes and hand sanitiser available throughout the hotel.
• Staff have been trained across departments to minimise extra footfall.

Restaurant and Bar

• Tables will be at least 1m apart to ensure social distancing.
• Staff will ensure that tables and chairs are thoroughly sanitised in between guest use
• All restaurant reservations must be booked in advance
• Table service only

Check Out

• Our receptionists can take payment over the phone at the end of your stay, if it is preferred.

FOR FURTHER INFORMATION:

Safety guidelines during Covid-19 can be found here: https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19

Call 111 for further guidance or www.111.nhs.uk/covid-19

HSE COVID 19 enquiries phone: 0300 790 6787 Mon – Fri 08:30-17:30