South Sands this summer…
Thank you for your overwhelming response to our newsletter last week, it’s great to hear such positive feedback and excitement for South Sands Hotel re-opening on the 4th July.

Due to current government restrictions in place we have decided the best way for South Sands to operate, in the first and immediate phase is to reopen without a restaurant, but still serving breakfast. We believe taking into account all the issues that we face this is the best option for South Sands this summer. We plan to have the restaurant back as soon as it is safe and suitable to do so.

Please rest assured there will be plenty of options for eateries in Salcombe which the team will be more than happy to help with recommendations and we hope to be able to offer our beautiful communal area with the estuary views for guests to enjoy take-aways at their leisure.

We will take social distancing and hygiene very seriously as we work to provide a fantastic South Sands experience. After breakfast (either served in your room or at well separated tables) the dining room will be turned into extra seating areas all day for guests to enjoy reading, playing games, having wine, beer, soft drinks, teas and coffees with our stunning views of the Estuary, and yes, the bar will be open!

We are confident that you will have an enjoyable and comfortable stay at South Sands and gradually we will bring back the South Sands that you know and love but always following safety guidelines for yourselves and for our team.

We look forward to seeing you soon

SOUTH SANDS TEAM 

PLEASE NOTE:

If you are displaying any COVID 19 symptoms please do not come to the hotel, stay at home.  Please call to rebook free of charge. Call 111 for further guidance or www.111.nhs.uk/covid-19

If you are displaying any COVID 19 symptoms at any time during your stay, please return home.  You will not be charged for any remaining nights.  Call 111 for further guidance or www.111.nhs.uk/covid-19

South Sands Hotel – Pandemic Safety Action Plan

Your entire guest’s journey has been traced and all points considered in great depth, to ensure the utmost safety and reassurance for your stay.

Pre Stay

• A pre arrival email will be sent to all guests.
• Our reservations team are on hand on the phone and via email for any questions prior to arrival. A link to the risk assessment is available on the website.
• If you are displaying any COVID 19 symptoms please do not come to the hotel, stay at home.  Please call to re-book free of charge. Call 111 for further guidance or www.111.nhs.uk/covid-19 
• Bring a face covering or mask, as guests are encouraged to wear face coverings/masks in the hallways/staircases where social distancing can be hard, but not mandatory
• Making payments during your stay should all be done by contactless if possible. 

Arrival

• A check-in time from 5pm is now in place to allow extra cleaning time. 
• The car park barrier access panel and Tesla charging points will be frequently sanitised, please press the ‘call’ button on arrival to alert the team you are here.
• We are advised not to assist with luggage or opening of any doors so please do come prepared for this.
• Chalk board at reception notes key information
• Hand sanitising stations available around the hotel public areas
• Room keys will be made available in the lobby area once we guests have alerted us they have arrived. A map is available also showing the one way flow system in the lobby then further guidelines are available in your hotel room.

Check In

• The welcome pack in the room contains the registration card to fill in, general information and hotel guidelines, breakfast service, list of local food and drink options including takeaways, a local map and list of taxis. The bar is always open if you wish to order drinks to your room.
• Unfortunately we cannot store luggage prior to check in or after check-out.

Public Areas

• Residents only
• One way system in place, signs and floor markings will be visible promoting social distancing around the hotel.
• Enhanced cleaning and sanitising of high contact points in all the public areas. New chemicals have been sourced to ensure the highest of levels.
• Public toilets will not be in use, guests to use bedroom facilities
• All stand alone marketing has been removed to avoid contamination. Artwork is still displayed, please avoid touching it.
• As many doors as possible will be pinned open during daylight hours.

Bedrooms

• Bedrooms will be ‘sealed’ once they have been deep cleaned and properly ventilated, for guest arrival to ensure no contamination.
• Where possible bedrooms will have been left ‘out of service’ for 72 hours before use for guests.
• For staying guests, the housekeeping team will only be cleaned on request, extra or replacement towels, sheets, toiletries on request only.
• Hand sanitiser provided in rooms
• Bedrooms to have a minimum of amenities such as: magazines; blankets; spare pillows etc have removed
• For any extra amenities guests require these must be requested specifically.

Covid-19

• If you are displaying any COVID 19 symptoms at any time during your stay, please return home.  You will not be charged for any remaining nights.  Call 111 for further guidance or www.111.nhs.uk/covid-1

Our Team 

• All staff have received comprehensive new COVID-19 staff induction to explain the new way to interact and deliver service in line with the latest government guidance, to include reading the COVID 19 risk assessment, new PPE training and social distancing requirements.
• All staff will be temperature checked and certify that they are healthy and fit to work (signing disclaimers) before each shift. Any staff member showing any symptoms will be immediately sent home and told to self isolate for 7 days prior to returning to work.
• All uniforms to only be worn in the work environment. Change on arrival and departure in the designated area. The hotel will be cleaning key staff uniforms on site.
• Appropriate PPE Equipment is provided
• Increased hand washing to every 30 minutes and hand sanitiser available throughout the hotel.
• Staff have been trained across departments to minimise extra footfall.

Breakfast

• A temporary shorter breakfast menu is available for room service or to dine in the restaurant. Pre-orders and booking procedures in place (explained in room welcome pack).
• Tables will be at least 1m apart to ensure social distancing.
• Staff will ensure that tables and chairs are thoroughly sanitised in between guest use

Food

• There will be a few tables set aside for food such as takeaways. We encourage guests to have takeaways in our beautiful restaurant, whether this is bringing it back themselves from town or getting a delivery. Full lists of options available in room packs.
• Staff can provide plates, cutlery and napkins if required.

Bar

• Table service will be available for drinks inside the hotel and on the terrace for residents only.
• Tables will be at least 1m apart to ensure social distancing
• Staff will ensure that tables and chairs are thoroughly sanitised in between guest use
• Bar hatch will be available to buy drinks to take onto the beach for residents and non residents
• We have re-stocked the bar with products we feel are safer for serving, more bottled beers and pre-bagged snacks to avoid any contamination

Check Out

• Self check out system in place.  Advice and process information will be in the welcome pack.

FOR FURTHER INFORMATION:

Safety guidelines during Covid-19 can be found here: https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19

Call 111 for further guidance or www.111.nhs.uk/covid-19

HSE COVID 19 enquiries phone: 0300 790 6787 Mon – Fri 08:30-17:30